In Situ Jewelry
All of our jewelry is meant to stand the test of time; however, things happen! Whether it’s a snapped chain or broken stone, we are more than happy to fix your pieces and return them to you good as new.
To initiate a repair, simply purchase this listing, selecting the option from the drop down menu that best describes the repair. If none of the descriptions match your issue, please email us at insitujewelry @ gmail.com. Then package up and send your damaged piece to our PO Box:
In Situ Jewelry~ Repairs
PO Box 2114
Aptos, CA 95001
We recommend you send the piece in a padded envelope with tracking information, as we cannot be responsible for pieces we don’t receive. Please include a short note describing needed repair and your shipping address.
If we have any questions about your repair, we will contact you via email. Otherwise, we will fix it right up and send it back to you within about a week!
If you order other pieces along with this Repairs listing, we will wait to ship those pieces until we receive and fix your damaged piece. If you need the other pieces sooner, feel free to let us know.
"I had accidentally broken the chain on my favorite in situ necklace and Suzanne came to the rescue. Super quick turnaround and it's good as new!" ~Danielle R.
My chain was replaced immediately and I'm so happy that I can wear my necklace again! Thank you!
Fantastic! Beautiful pieces that always attract notice and compliments. Great service and repairs that keep them in the lineup.
Look like new!
I did write to Suzanne to thank her for my repair, but just in case she didn’t get it I will say my necklace repair was great and looks like new again! I’m so happy you guys could have fixed it because now I have bought the earrings to match,YAY! No one could tell that it got broken and was repaired Once again thank you.
Fave earings ever!
I absolutely love my in Situ earings. I have 2 pairs one with crystals and one with stones and I love them and wear them daily! I ran a pair through the washing machine and got them fixed by Suzanne within a week! Definitely have recommended her creations to friends
I had accidentally broken the chain on my favorite in situ necklace and Suzanne came to the rescue. Super quick turnaround and it's good as new!